DISCLAIMER

Every one of CUATA jewelry collection pieces is handmade, using techniques and finishes of jewelry and artisanal goldsmithing. All CUATA Jewelry orders are produced on demand, as and when a purchase is made (be it wholesale or directly to the customer). All this allows us to remain a personal, small-batch and sustainable brand as much as possible. This also means it may take anywhere between 5 and 10 working days for your purchase to be shipped out of our studio in Zapopan, Jalisco. For these reasons, we do not make refunds of money or credit card payments.

 

SHIPPING

All orders are shipped from our studio in Zapopan, Jalisco, using network partners. 

 

TRACKING YOUR PACKAGE

Once your order is shipped, we will mail you the tracking number along with information about the shipping agency. The orders that have been processed and shipped can then be tracked using the consignment/tracking number on the shipping agency’s website.

 

MODES OF PAYMENT

We accept all major debit and credit cards (including MasterCard, Visa & American Express), and PayPal.

 

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package a few times before they return it to us. Please provide your complete and accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster and hassle-free.

 

INTERNATIONAL CUSTOMS & DUTIES

All international taxes, customs and import duties will be billed to the recipient by the courier when the parcel reaches its destination country. These charges must be paid by the recipient. We do not take responsibility for these costs and do not offer compensation to cover any of these charges. If a recipient refuses to pay the taxes, customs or import duties, the parcel will be abandoned and there will be no possibility of any claim.